咖啡对话集. 3:五种听力技巧

2020年6月9日
  • 鲍勃·查普曼
  • 鲍勃·查普曼
    首席执行官 & Barry-Wehmiller的主席

I’d like to share something written by David VanderMolen, formerly one of our professors in Barry-Wehmiller University.

倾听之道 

We live in a world where very few folks take the time or invest the effort to extend themselves to truly listen to others without judgment or intention to alter their views.

在一般情况下, we neither know how to listen nor do we have the maturity to accept the feelings and thoughts of others, especially if their views or values differ from our own.

If we as a people here on this planet were to learn how to listen and we were to invest ourselves in the practice of listening to the people who are in our immediate span of care, 外围十大菠菜app的家人和朋友, 好的变化将会发生.

If we were to push that same practice out beyond the borders of our loved-ones to listen to those who seem on the surface to be wildly different than we are; we’d likely learn we have much more in common and have way more similarities than differences and 好的变化将会发生.

听, 真正倾听别人, affords the one being listened to the unique opportunity to touch the divine. 想想看, when we are listened to we become a recipient of acceptance, unconditional positive regard and genuine empathy which is a shadowy reflection of how most faiths describe God’s constant posture towards all people here on this planet. 听 to others is remarkably akin to loving others. If people experienced a touch of the divine and legitimate love, 好的变化将会发生.

We could be much better for each other. 外围十大菠菜app可以治愈彼此. We could be mending broken hearts into wholeness. We could be fixing alienation by finding affinity with each other. We could be learning how to live, love and lead from each over feuding with each other. If we were to pursue this, 好的变化将会发生.

There could be a real change for the good... We could be a real change for the good if only we learned to live the way of listening to each other and with other.

David is the host of our Coffee Conversations video series, created to share our internal leadership training with the world in a creative and memorable way. I encourage you to watch this week’s episode through the link above and practice the skills David shares. You will experience a significant impact in your life and those around you.

Here's more from David on this episode:

The secret to effective listening is to have a big net with really small holes.

This is a powerful metaphor on listening, especially when you consider that most people rarely listen. 如果他们
试着倾听, 打个比方, their listening net is likely to be small with very large holes in it. Which means they have poor listening skills.

听 isn’t doing nothing; it’s doing something -- something very specific -- in service to others. That something very specific is the Five 听 Skills:

参加的行为. This is about focusing your presence and person on the other person. It’s behaving toward the other in such a way that they know they have your undivided attention -- it’s your full presence absent of distraction.

致谢. The second skill in listening involves both the verbal and nonverbal messages we give to the other to prove to them that we are paying attention and tuned in to what they are expressing.

门开器. While listening to the other share, it may make sense to offer a statement or two that encourages the other to continue to talk or share.

沉默. Perhaps the hardest skill to master. 沉默 is about being quiet -- saying nothing and quieting the chatter in our own minds so we can catch all the other is expressing.

反射响应. Our effectiveness with this skill is dependent on how skilled we are with the other four skills because this is about sending the other back the facts and feelings they expressed to you. It’s the only proof the other has that we were truly listening.

To effectively listen to others, you must practice the five listening skills. 当这些技能被练习时, you will make a big net with small holes that enables you to catch more of the messages others are sending and better serve others who need your help


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Need help in applying principles of Truly Human 领导 in your organization? 查普曼 & Co. 领导 Institute is Barry-Wehmiller's leadership consulting firm that partners with other companies to create strategic visions, 参与员工, improve corporate culture and develop outstanding leaders through leadership training, 评估及工作坊.

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